Cancellation Policy
Learn about our fair and transparent cancellation terms for all services
At Blu Spot Tours, we understand that plans can change. We've designed our cancellation policy to be fair and customer-friendly while ensuring we can manage our services effectively.
Transport Services Cancellation Policy
Cancellation Notice Period
Cancellations must be made 2 days before the scheduled service to avoid any charges.
How to Cancel
- Via Phone: Call us at +254 720 690 311 or +254 797 111 330
- Via Email: Send cancellation request to info@bluespottours.com
- Via Website: Use our website contact form to submit your cancellation request
Refund Policy
- Within Cancellation Period: Cancellations made within the allowed period (2 days before) will receive a full refund
- Within 1 Day: Cancellations made within 1 day of the service will incur a 50% cancellation fee
- No-Show: If a customer fails to show up without prior cancellation, they will be charged the full service fee
Rescheduling
- Customers may reschedule their service without penalty if done within the cancellation period
- Contact our support team to arrange your new date and time
Exceptional Circumstances
- In cases of emergencies or unforeseen circumstances, customers may request a waiver of fees at our discretion
- Please contact us immediately to discuss your situation
- We will review each case individually and do our best to accommodate you
Need Help?
If you have any questions about our cancellation policy, please don't hesitate to contact us:
Phone: +254 720 690 311 | +254 797 111 330
Email: info@bluespottours.com
This policy was last updated on January 31, 2026. We reserve the right to update this policy at any time.